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FAQ

We’re responsible for the distribution of thousands of films, TV shows and more music videos than any other provider on the planet.

Are Closed Captions Required to publish my film?

Yes. For the US, and per FCC regulations, all digital content must be closed captioned. Closed Captions are created at a cost of $8.00 per minute on the runtime of your title through Bitmax and are guaranteed to be accepted at all platforms we deliver to. Additionally, you aren’t required to submit a script to Bitmax should you elect to have us create your captions.

Can I add additional platforms or territories further down the line after my title goes live?

Yes. Once you're a Bitmax client it’s easy to add additional platform deliveries and platforms to your title through your account representative.

What is “Sales and Avails”?

Yes. For the US, and per FCC regulations, all digital content must be closed captioned. Closed Captions are created at a cost of $8.00 per minute on the runtime of your title through Bitmax and are guaranteed to be accepted at all platforms we deliver to. Additionally, you aren’t required to submit a script to Bitmax should you elect to have us create your captions.

What is TVOD, SVOD, AVOD?

These refer to different “video on demand” platform types. The three times in question are Transaction, Subscription, and Advertiser supported video on demand platforms.

How do I get paid?

Bitmax makes revenue disbursements to our clients in the form of either check or ACH.

How do I get started working with Bitmax?

Complete our web form to be put in touch with a Bitmax representative who will supply you with all of the new client paperwork required to open an account. Once we have your completed new client paperwork back and process your deposit, you'll be assigned a production coordinator who will reach out to you to start your project.

How do I make content available worldwide?

Depending on the platform you may be able to reach up to 85 total countries and territories through Bitmax.

How long until my content goes live?

Depending on the platforms that you select to have Bitmax deliver to and depending on how long it takes a complete an asset package with your production coordinator live dates will vary. If you're looking to publish at the earliest possible TVOD date and your content passes QC on first pass content can be published in as few as 70 days.

What file types and formats do you take?

Complete our web form to be put in touch with a Bitmax representative who will supply you with the current Bitmax tech spec document which outlines exactly what file formats we can accept.

As an encoding facility, can you get my non-fiction or short form of content onto Amazon Platform?

At present, Bitmax is held to the same standards as all partners with Amazon so we are unable to publish new titles that are either categorized as non-fiction or are "short form" which means they have a TRT of <45 minutes.

Can Bitmax put my film on Netflix or Hulu?

At present time, Bitmax does not have a direct licensing opportunity with either the Netflix or Hulu platforms.

Can I submit my own caption file or does Bitmax have to create them?

In order to streamline the process, Bitmax includes caption file creation as part of our standard service, so no need for you to create your own caption file.